Course Description:

Elevate your customer service skills with this five-day course for sales associates, supervisors, and professionals in retail, hospitality and customer support.

Whether you are advancing your career or transitioning into a customer-facing role, this course will help you build meaningful connections, confidently manage difficult situations, and foster trust, leading to stronger customer relationships and better sales.

Guided by Optimum's expert instructors, you'll also learn how to make great first impressions, use positive body language, effectively use social media, and apply active listening techniques to provide exceptional service.

Don't miss this opportunity. Customer service training is available as a group course and 1-on-1 instruction.